Delivery & Returns
Shipping:
We offer worldwide shipping to any country. Whenever possible we use a local logistics service to keep delivery costs as low as possible.
Postage & Packaging is FREE for all UK & International deliveries.
We use Royal Mail ‘signed for’ service for UK – Please be aware that deliveries will require a signature.
We use Royal Mail ‘Airsure Tracked to door’ for International deliveries
Returns:
If you’re not happy with your item, please get in touch with us so we can discuss the issue and either send a replacement product or refund.
To return your product, you should contact our customer service team for the appropriate returns address prior to returning the item.
Delivery:
Overall a package takes between 3-5 business days for UK Delivery and Approx no more than 7 – 12 business days for International Delivery, depending on your region.
Specific countries may experience longer delivery periods due to delays at customs and an additional period may have to be allowed. Unfortunately this added period is out of our control and due to domestic customs.
Refund Period:
All of our products come with a 30 day refund period, if you have a problem just let us know and we will do our best to help.
Import Taxes:
Please note that all of our items are shipped from our warehouse in London, UK. Any import duties, sales taxes or other import costs incurred at the point of entry into the destination are the responsibility of the customer
Cancellations:
Please ensure all orders on our website are correct as they are immediately passed to our processing team to prepare your delivery. Once an order is submitted we are unable to cancel your order.
Incorrect Addresses:
Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect or your address is changed within the estimated delivery time we unfortunately cannot reimburse you if your order does not make its way to you.
If you have made a mistake when ordering an item please get in touch and we will endeavour to update your delivery address if your item(s) have not been dispatched.
Public/Shared Addresses”
If an item is ordered to an address which is accessible by other people such as a workplace or shared accomodation (e.g. university halls of residence) you are responsible for the collection of all items and Ottega will not cover any stolen or missing items in such scenario.
Returned Items:
If you have spoken with a member of our support team and a return is applicable on the item you have purchased, all items must be sent to our return address in their original unused condition. If an item has been received damaged you must inform us prior to returning your items as it is the customers responsibility to ensure all items are returned in a working and resalable condition. Included in your return you must state your name and order ID.
If your return is received in a used condition we reserve the right to reject your return and offer an option to re-send your items to you whilst a postage charge will be applicable.
Customer Notification:
Once you place an order with us, we will send you an email to let you know we’ve received it, and the day we send it out we will email you again so you can look out for the post.