Terms and Conditions

Links to Other Websites

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Cookies

Here is a list of cookies that we use. We have listed them below so that you can choose if you want to opt-out of cookies.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Payment:

We accept payment via Debit and Credit Card. Credit or Debit card information are not shared with anyone. We use Stripe one of the world’s leading payment gateway service provider as our payment system, meaning all information are not kept on our server or seen by us.

Shipping:

We offer worldwide shipping to any country. Whenever possible we use a local logistics service to keep delivery costs as low as possible.

Postage & Packaging is FREE for all UK & International deliveries.

We use Royal Mail ‘signed for’ service for UK – Please be aware that deliveries will require a signature.

We use Royal Mail ‘Airsure Tracked to door’ for International deliveries

Returns:

If you’re not happy with your item, please get in touch with us so we can discuss the issue and either send a replacement product or refund.

To return your product, you should contact our customer service team for the appropriate returns address prior to returning the item.

Delivery:

Overall a package takes between 3-5 business days for UK Delivery and Approx no more than 7 – 12 business days for International Delivery, depending on your region.

Specific countries may experience longer delivery periods due to delays at customs and an additional period may have to be allowed. Unfortunately this added period is out of our control and due to domestic customs.

Refund Period:

All of our products come with a 30 day refund period, if you have a problem just let us know and we will do our best to help.

Import Taxes:

Unfortunately Whollow can’t be responsible for additional duties/taxes associated with customs. You can check with your country’s local customs office to estimate what you can expect to pay in fees. It is the customers responsibility to know the customs law in their country and alert us if there are restrictions or other issues. Once in a while a package can get held up in customs. The buyer therefore agrees to take full responsibility for the small risks involved in international shipping (delayed delivery, payment of duties, etc).

Domestic lost packages:

If for some reason Royal Mail cannot deliver your order, they will return the parcel back to us.

International lost packages:

If your order has been sent by Royal Mail once the purchase has been shipped it is in the hands of your countries postal service. We no longer have direct control over the item. If your parcel doesn’t arrive within 3 weeks, unless there are major weather issues, it is considered lost and the buyer can use the unique USPS tracking number I supply to you when shipped to locate the package.

Privacy Policy:

Any personal data such as address, email and telephone number will be kept private and will not be shared with any third parties.

Copyright:

Whollow holds the copyright to all designs, photography, text and other content on this website. Unless stated otherwise.